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OEM & Partner Programs Specialist

OEM & Partner Programs Specialist

Reports to –Manager of OEM & Compliance

Department: OEM & Compliance

Type: Full-time

 

JOB DESCRIPTION:

The OEM & Partner Programs Specialist is responsible for prioritizing incoming OEM program integrations, building and maintaining relationships with our OEM partners and providing superior customer service. This is an entry-level position, located in the Headquarters office (Rockville, MD).

Essential Functions:

  • Establish and maintain a highly positive relationship with clients, partners, team members, and internal departments.
  • Process required program implementations such as banners, landing pages, trade tools and call tracking.
  • Address OEM program compliance cases lists.
  • Perform website audits for consistency of required pages/assets/redirects/etc.
  • Maintain OEM program knowledge base materials for internal documentation.
  • Communicate with agency partners on scheduled conference calls and through email.
  • Perform CMS training for OEM partner representatives.

Required Skills/Experience:Required Skills/Experience:

  • High school graduate with 1+ year(s) in technology customer service-related field.
  • Solid attention to detail, problem solving and critical thinking skills.
  • Ability to balance demands and prioritize in a fast-paced environment.
  • Excellent written and oral communication.
  • Proficient in Microsoft Word, Excel, and Outlook.
  • Excellent written and oral communication
  • Dependable, follows instructions and takes initiative to solve problems.

Preferred Skills/Experience:

  • Bachelor’s Degree or equivalent preferred.
  • Experience with managing projects, time management, and multi-tasking.

Competencies:

  • Attention to Detail
  • Adaptability
  • Initiative

 

 

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