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Desktop Engineer

About Us:

DealerOn is a young and fast-growing full service online marketing company that provides websites to automotive dealerships across North America and Canada. We are leading our market by providing car dealers with the best online marketing arsenal and access to skilled content specialists to optimize their digital presence. DealerOn is a PROFITABLE company that has been named to the Inc. 5000 fastest growing companies 6 years in a row and counting. We recently passed the 200 employee mark, but throughout our growth, have still managed to maintain the tight knit company culture that helped to get us where we are today. Technology is front and center in our company, but it's the people here who are the core of our business. We pride ourselves on making coming to work not only challenging, but also enjoyable. To learn more, please visit: www.dealeron.com

Role and Responsibilities:

As DealerOn's Desktop Engineer you will be part of an IT team that provides internal end-user support and basic account administration. The successful Desktop Engineer will be creative and a strong problem-solver, joining a team of highly-skilled and motivated people dedicated to supporting the current infrastructure. This is an entry-level position, located in the DealerOn Headquarters office in Rockville, MD.

Specifically you will:

  • Be a team player!
  • Provide support and troubleshooting services to fleet of desktops, laptops, mobile devices and other related peripherals.
  • Answer and resolve support cases in a timely manner and with emphasis on strong customer service.
  • Install and configure software and applications for workstation distribution.
  • Assist in the provisioning of user accounts, email, group membership, drive mappings and peripherals.
  • Work closely with Systems team and management to identify issues, research solutions, and escalate issues to the appropriate resource.
  • Assist users in conforming to established systems security practices.
  • Assist in the documentation, periodic review, and maintenance of departmental Standard Operating Procedures.

Technology Environment/Requirements:

  • Windows Desktop Operating Systems (Windows 7, 8.x, 10)
  • Desktop and Laptop hardware IT support
  • Windows Server Support Basics
  • DNS, DHCP, Active Directory basic understanding
  • Relevant experience required.

The Company:

DealerOn helps car dealers sell cars on the internet by providing a next-generation website platform backed by award winning customer service. Rather than thousands of individual websites, we have one system that dynamically generates dealership websites for dealers of all car brands across North America. Fueled by great technology and great sales, we've doubled in size every two years since 2009. To continue this growth, we need experienced IT professionals to allow us to meet client needs of some of the most successful companies in the world.

All applicants must include a cover letter stating why you feel you would be a good fit for DealerOn as well as a resume.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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