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Account Manager

About Us:

DealerOn is a young and fast-growing full service online marketing company that provides websites to automotive dealerships across North America and Canada. We are leading our market by providing car dealers with the best online marketing arsenal and access to skilled content specialists to optimize their digital presence. DealerOn is a PROFITABLE company that has been named to the Inc. 5000 fastest growing companies 6 years in a row and counting. We recently passed the 200 employee mark, but throughout our growth, have still managed to maintain the tight knit company culture that helped to get us where we are today. Technology is front and center in our company, but it's the people here who are the core of our business. We pride ourselves on making coming to work not only challenging, but also enjoyable. To learn more, please visit: www.dealeron.com

Job Description:

The Account Manager is responsible for guiding new clients through the process of developing websites from start to finish. The Account Manager will be tasked with managing client relationships and projects while providing consultative advice for improving a dealerships web presence, conversion rate, and SEO. The Account Manager is expected to communicate professionally with clients to develop their new website. They will be responsible for completing their assigned website and ensuring all tasks/requirements are done before going live with the site. This is a junior level position in the Headquarters location (Rockville, MD).

Essential Functions:

  • Balance work tasks and due dates to ensure on-time completion of website builds.
  • Effectively communicate to all project stakeholders.
  • Facilitate the distribution of work within and outside of the Implementation team.
  • Ensure that quality of the work meets the company’s high standards.
  • Provide superior written and verbal customer service.
  • Properly identify issues in need of escalation and follow proper escalation procedures.
  • Employ creativity to solve customer problems.
  • Adapt to process changes while maintaining a positive attitude.
  • Remain ahead of industry trends and provide educated feedback to clients regarding their digital strategies.

Required Skills/Experience:

  • High school graduate
  • Two years of prior experience in website content management.
  • Detail-oriented
  • Ability to communicate professionally with customers/business partners over the phone and through email.
  • Ability to manage projects from start to finish and demonstrate ahead of due dates.
  • Ability to thrive in a fluid environment where priorities shift day-to-day, and in some cases, hour-by-hour.
  • Ensure quality of work meets company’s standards.
  • Proficient in Excel, Microsoft Word and Outlook.

Preferred Skills/Experience:

  • College degree or equivalent training.
  • Basic Knowledge of HTML and CSS (Desired, but not required).
  • Experience in a fast-paced, environment. Start-up environment experience a plus.
  • Ability to prioritize tasks that change frequently and manage unexpected demands.
  • Interpersonal skills.

Competencies

  • Communication Proficiency
  • Adaptability
  • Initiative
  • Use of Technology

To learn more about us, please visit:

http://www.dealeron.com/

Work Specifics:

  • Sponsorship of a work VISA is not available for this position.
  • The position requires working in the office. This is not a remote or teleworking job.
  • If not local, please do not apply if you are unwilling to pay for your relocation.

All applicants must include a cover letter stating why you feel you would be a good fit for DealerOn as well as a resume.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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